In this eventuality, we invite you to contact the customer service by e-mail (contact@loveuseparis.fr) specifying the reference of the order and, by joining a photograph if defect noted on a jewel. The customer service will bring you a fast solution and remains at your entire disposal.

In accordance with the European legal provisions protecting the cyber-consumer, you have a withdrawal period of 14 days from the date of receipt of your order. The items must be returned in their original packaging and must not show any signs of wear, we will not be able to proceed with the refund if necessary. Please make sure to protect and reinforce the return package to avoid damage to the items during the return shipment. Please note that personalized orders, as well as earrings (except for clips) are neither returned nor exchanged for reasons of hygiene and health.

Return shipping costs are at the buyer's expense. We invite you to contact the customer service via the CONTACT page in order to obtain all the necessary information for the sending. For orders delivered outside France: The eventual return is at your charge. For more security, it is important to choose a shipment with a tracking number and to keep the proof of deposit in the post office. Please also note that the return of orders outside the European Union may be subject to a control by the French customs, we invite you to write visibly on the return package the following words: "Returned package - No commercial value". We will not be able to intervene with the competent authorities to shorten the possible delivery time. The refund will be made upon receipt.

Yes, it is possible to spread your payments in 4X without costs by paying with PayPal

Les règlements peuvent s'effectuer par : Carte bancaire Paypal (paiement en 4X sans frais)

Nous sécurisons 100% des transactions effectuées sur notre site. Nous utilisons les plateformes de paiement les plus répandues dans le monde, à savoir PayPal et Stripe.

We deliver all over the world, please find here the rates and delays according to the delivery area: Europe and rest of the world (Colissimo) 5d - 12€ for Europe and 10d - 12€ for DOM-TOM 10d - 25€ for other destinations

Toutes les commandes sont traitées et expédiées depuis Paris.